FREQUENTLY
ASKED QUESTIONS
Ease of Use
Is it easy?
The product used for the payroll service is called
chris21 developed and supported by Frontier Software.
It is easy and intuitive to use. Drop down boxes,
menus, and hints are instantly available and an on-line
tutorial is available.
Statutory Requirements
Are these included?
Yes. Every year we provide customers with tested,
reliable and statutory upgrades.
Accounting & Costing
What does it include?
You will
AUTOMATICALLY receive a detailed ledger report containing
a balanced set
of Debit & Credits
that relate to payroll processing. Apportionment
of employee costs can be provided and ‘On-costs’ (employee
and employer) are also created. Ledger interfaces
to specific accounting products are available (at
additional cost) and a Frontier Payroll Services
consultant will be pleased to advise.
Electronic Filing
Is this available?
Yes. The software produces an electronic
file according to Inland Revenue rules.
Leave & Absences
Are Leave Entitlements
and Leave History available?
Yes. You simply enter any absence and the system
will compute balances according to the statutory & company
rules. Facilities provided will depend upon the service
level purchased.
Banking
What options do I have?
Most organisations expect employees to have a bank
account and in this instance, we provide an appropriate
banking file containing an employee’s nett
amount. An employee can have many different bank accounts
whereby deduction amount will be used for extra bank
disbursements. Employee deductions can also be paid
direct to third party bank accounts
Disbursements
Can 3rd parties be paid electronically?
Yes, so long as creditor details have been defined
with an appropriate bank account.
Cash/Cheque
Are these options still available?
Yes. The disbursement type for an employee will be
chosen by you.
Allowance/Benefits/Additional
We have a complex environment.
How many benefits can I define?
Virtually unlimited, and you can amend/add additional
benefits at anytime.
Reporting
What reports are included?
The service level that you have selected will dictate
the exact number of reports received.
These will
include:
• Payslips
• Gross to Nett
• Ledger Reports
• Deduction Schedules
• Variance Analysis
• End of Year Returns
• Benefit Schedules
• Payroll Control
Security
If I choose the online option, how secure
is the data?
Your database will be housed either in your company
or in our offices in a secure environment.
Access to the data is controlled by strict security
rules and only those employees with security
clearance
have access to change the procedures.
Auditing
My auditors require an audit log, can I receive
one?
Yes, an audit log is available either as
a printed journal or an on-screen display
of
the report.
This option will be determined by the service
level that
you have chosen.
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